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Privacy Policy for TripCaseHub

Effective Date: October 16, 2025

This Privacy Policy (“Policy”) explains how TripCaseHub (“we,” “us,” or “our”) collects, uses, stores, shares, and protects personal information and non-personal information from users (“you” or “your”) who access or use our website (www.tripcasehub.com), mobile applications (if applicable), and any related services (collectively, the “Services”). We are committed to complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) for users in the European Union (EU) and European Economic Area (EEA), the California Consumer Privacy Act (CCPA) for users in California, USA, and other relevant regional or national privacy laws.

By accessing or using our Services, you acknowledge that you have read, understood, and agree to the terms of this Policy, including our collection and use of your information as described herein. If you do not agree with this Policy, please do not use our Services.

1. Information We Collect

We collect two types of information about you: Personal Identifiable Information (PII) (information that can identify you individually) and Non-Personal Information (information that cannot identify you individually).

1.1 Personal Identifiable Information (PII)

We collect PII only when you voluntarily provide it to us, or when it is necessary to deliver the Services you request. Examples include:

  • Account Registration Information: Full name, email address, phone number, password, and shipping/billing address (when you create an account or place an order).
  • Payment Information: Credit/debit card details, PayPal account information, or other payment method details (collected and processed by our third-party payment processors; we do not store full credit card numbers).
  • Order and Transaction Information: Order history, purchase details (e.g., products bought, quantities, prices), delivery tracking numbers, and communication about your orders.
  • Communication Information: Content of emails, chat messages, or support tickets you send to us (e.g., questions about products, returns, or technical issues).
  • Marketing Consent Information: Records of whether you have opted in to receive marketing communications (e.g., newsletters, promotional offers) and your preferences for such communications.
1.2 Non-Personal Information

We automatically collect non-personal information when you use our Services, often through cookies, web beacons, and similar tracking technologies. Examples include:

  • Device and Usage Data: Type of device (e.g., smartphone, laptop), operating system (e.g., iOS, Windows), browser type (e.g., Chrome, Safari), IP address, geographic location (e.g., country, city, based on IP address), and internet service provider.
  • Browsing and Interaction Data: Pages you visit on our website, time spent on each page, links you click, search queries you enter (e.g., “24-inch checked suitcase”), products viewed or added to your cart, and how you navigate our Services.
  • Aggregated Data: Combined information from multiple users that is anonymized (e.g., “50% of users prefer hardshell carry-ons”)—this data cannot be linked back to any individual user.
2. How We Use Your Information

We use your information only for legitimate purposes consistent with this Policy and applicable laws. The primary uses of your information include:

2.1 To Provide and Improve Our Services
  • Process and fulfill your orders (e.g., verify payment, arrange shipping, send order confirmations and delivery updates).
  • Manage your account (e.g., allow you to log in, view order history, update personal details, or track shipments).
  • Respond to your requests, questions, or complaints (e.g., provide customer support for returns, product issues, or account help).
  • Improve the functionality, usability, and performance of our Services (e.g., fix bugs, optimize page load times, or add features based on user behavior).
2.2 To Communicate With You
  • Send transactional communications: Emails or SMS about your orders (e.g., “Your order has shipped”), account updates (e.g., “Password reset request”), or service-related notices (e.g., “Scheduled website maintenance”). These communications are necessary to provide the Services and cannot be opted out of.
  • Send marketing communications: Emails, newsletters, or promotional offers (e.g., “20% off all carry-ons”) if you have opted in to receive them. You can unsubscribe from marketing communications at any time (see Section 6 for details).
2.3 To Personalize Your Experience
  • Tailor product recommendations to your preferences (e.g., suggest “waterproof travel bags” if you previously viewed similar items).
  • Customize the content you see on our website (e.g., display products available in your region or highlight deals relevant to your past purchases).
2.4 To Ensure Security and Prevent Fraud
  • Protect our Services, users, and business from unauthorized access, data breaches, or fraudulent activities (e.g., verify your identity when logging in, detect unusual payment behavior, or block suspicious IP addresses).
  • Comply with legal obligations (e.g., prevent money laundering, respond to court orders, or report illegal activities to authorities).
2.5 To Comply With Legal and Business Requirements
  • Maintain records for tax, accounting, or auditing purposes.
  • Enforce our Terms of Service or resolve disputes (e.g., investigate claims of order errors or unauthorized account use).
3. Who We Share Your Information With

We do not sell your PII to third parties for their own marketing purposes. We may share your information with the following types of third parties, only as necessary to provide the Services or comply with legal obligations:

3.1 Service Providers

We work with trusted third-party vendors who perform services on our behalf. These vendors have access to your PII only to carry out their assigned tasks and are required to protect your information and not use it for other purposes. Examples include:

  • Payment Processors: Companies like PayPal, Stripe, or credit card issuers that process your payment information to complete transactions.
  • Logistics and Delivery Partners: Courier services (e.g., FedEx, UPS, DHL) that deliver your orders and need your shipping address to do so.
  • Customer Support Tools: Platforms (e.g., Zendesk) that help us manage and respond to your support requests.
  • Analytics Providers: Tools like Google Analytics that help us analyze user behavior and improve our Services (we anonymize data shared with these providers where possible).
  • Email and Marketing Platforms: Services like Mailchimp that send transactional or marketing communications (only if you have opted in to marketing).
3.2 Legal and Regulatory Authorities

We may disclose your information if required by law, such as:

  • In response to a valid court order, subpoena, or government request (e.g., from law enforcement agencies investigating fraud).
  • To comply with applicable laws, regulations, or industry standards (e.g., anti-money laundering laws, data protection requirements).
  • To protect our rights, property, or safety, or the rights, property, or safety of our users or others (e.g., to address claims of copyright infringement or prevent harm).
3.3 Business Transfers

If we undergo a business transition (e.g., merger, acquisition, sale of assets, or bankruptcy), your information may be transferred to the new owner or successor entity. We will notify you of such a transfer via our website or email (if we have your contact information) and ensure the new entity complies with this Policy.

3.4 With Your Consent

We may share your information with third parties if you explicitly consent to the sharing (e.g., if you agree to connect your TripCaseHub account to a social media platform like Facebook).

4. Your Rights Regarding Your Information

Under applicable data protection laws (e.g., GDPR, CCPA), you have certain rights regarding your PII. To exercise these rights, please contact us using the information in Section 10. We will respond to your request within the time frame required by law (e.g., 30 days under CCPA, 1 month under GDPR).

Your rights include:

  • Right to Access: Request a copy of the PII we hold about you (e.g., your account details, order history).
  • Right to Correct: Request that we update or correct inaccurate or incomplete PII (e.g., a wrong shipping address).
  • Right to Delete: Request that we delete your PII (also called the “right to be forgotten”), subject to legal exceptions (e.g., we may need to retain records for tax purposes).
  • Right to Restrict Use: Request that we limit how we use your PII (e.g., stop using it for marketing while we investigate a complaint).
  • Right to Data Portability: Request that we provide your PII in a structured, machine-readable format (e.g., a CSV file) so you can transfer it to another service provider.
  • Right to Withdraw Consent: Withdraw your consent to certain uses of your information (e.g., opt out of marketing communications) at any time (this will not affect the lawfulness of our use of your information before you withdrew consent).
  • Right to Object: Object to our use of your PII for certain purposes (e.g., direct marketing or profiling) if you believe it violates your privacy rights.

Note: To protect your information, we may ask you to verify your identity before fulfilling your request (e.g., by providing a copy of your ID or answering account-specific questions). We will not charge a fee for reasonable requests, but we may charge a small fee for excessive or repetitive requests.

5. Data Security Measures

We take reasonable technical, administrative, and physical measures to protect your PII from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

  • Encryption: Using Secure Sockets Layer (SSL) encryption to protect data transmitted between your device and our website (you can verify this by looking for the “https://” prefix and padlock icon in your browser).
  • Access Controls: Limiting access to PII to only those employees, contractors, or service providers who need it to perform their job functions (e.g., customer support teams can access order details but not full payment information).
  • Secure Storage: Storing PII in encrypted databases with restricted access, and using secure servers hosted by reputable providers.
  • Regular Audits and Updates: Conducting periodic security audits to identify and fix vulnerabilities, and updating our security practices to keep up with new threats.

While we strive to protect your information, no security measure is 100% foolproof. We cannot guarantee the absolute security of your data, and you acknowledge that there is a risk of unauthorized access to your information when using our Services. If a data breach occurs, we will notify you and relevant authorities as required by law (e.g., within 72 hours under GDPR if the breach poses a risk to your rights and freedoms).

6. Cookies and Tracking Technologies

We use cookies (small text files stored on your device) and similar tracking technologies (e.g., web beacons, pixels, or device fingerprints) to collect non-personal information and improve your experience on our Services.

6.1 Types of Cookies We Use
  • Necessary Cookies: These cookies are essential for the Services to function (e.g., cookies that allow you to log in to your account, add items to your cart, or process payments). You cannot disable these cookies through your browser settings, but you can block them by disabling cookies entirely (though this will prevent you from using most features of our Services).
  • Functional Cookies: These cookies remember your preferences to enhance your experience (e.g., saving your shipping address for future orders, or remembering your language settings).
  • Analytical Cookies: These cookies help us analyze how users interact with our Services (e.g., which pages are most visited, how long users stay on the site). We use tools like Google Analytics for this purpose—you can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
  • Marketing Cookies: These cookies track your browsing behavior to deliver personalized marketing (e.g., showing you ads for TripCaseHub products on other websites). We may use third-party platforms like Facebook or Google Ads for this purpose.
6.2 How to Manage Cookies

You can control cookies through your browser settings:

  • Chrome: Go to Settings > Privacy and security > Cookies and other site data.
  • Safari: Go to Preferences > Privacy > Manage Website Data.
  • Firefox: Go to Settings > Privacy & Security > Cookies and Site Data.

Note: Disabling non-necessary cookies may limit some features of our Services (e.g., you may have to re-enter your shipping address for each order).

7. Children’s Privacy

Our Services are not intended for children under the age of 13 (or under the age of 16 in the EU/EEA, per GDPR). We do not intentionally collect PII from children under these ages. If we learn that we have collected PII from a child without parental consent, we will delete the information immediately. If you believe your child has provided us with PII, please contact us using the information in Section 10.

8. Data Retention

We retain your PII only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. The retention period depends on the type of information and the purpose:

  • Account and Order Information: We retain your account details and order history for 7 years after your last interaction with us (to comply with tax and accounting laws, and to resolve future disputes).
  • Marketing Information: We retain your marketing consent and preferences until you opt out of marketing communications, or for 2 years after your last marketing interaction (whichever comes first).
  • Support Communications: We retain records of your support tickets or emails for 3 years to reference future questions or complaints.

After the retention period, we will either delete your PII permanently or anonymize it (so it can no longer identify you) for use in aggregated analytics.

9. Third-Party Links and Services

Our Services may contain links to third-party websites, apps, or services (e.g., social media platforms like Instagram, or product review sites). This Policy does not apply to these third parties—we are not responsible for their privacy practices or content. We recommend that you read the privacy policies of any third-party sites you visit to understand how they collect and use your information.

10. Changes to This Privacy Policy

We may update this Policy from time to time to reflect changes in our practices, legal requirements, or technology. When we make changes, we will:

  • Revise the “Effective Date” at the top of this Policy.
  • Notify you of material changes (e.g., changes to how we share your information) via email (if we have your contact information) or a prominent notice on our website.

We encourage you to review this Policy periodically to stay informed about how we protect your information. Your continued use of our Services after the updated Policy takes effect means you agree to the new terms.

11. Contact Us

If you have questions, concerns, or requests regarding this Policy, your information, or our privacy practices, please contact us:

  • Email: mmadelin913@gmail.com

For users in the EU/EEA, you also have the right to lodge a complaint with your local data protection authority (e.g., the Information Commissioner’s Office in the UK, CNIL in France) if you believe we have violated your privacy rights.